| A
Declaration of our commitment to excellence in our services
to Taxpayers. |
| We
Seek |
To
be fair
- By
being impartial and objective.
- By
collecting taxes as per the law.
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To
be helpful
- By
being courteous and efficient.
-
By
displaying names, designations, telephone
numbers and locations of the officials dealing
directly with the public.
-
By
informing taxpayers as to their rights, duties,
entitlements and obligations under the
law.
-
By
providing information, leaflets, forms, etc.
at the Information & Fascilitation Counters.
- By
providing information regarding procedures and
authorities for legal remedies.
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To
be Efficient
- By
settling tax matters promptly and correctly.
-
By
handling personal and business information/materials
furnished to the Department confidentially
and as permitted by the law.
-
By
acknowledging all communications from taxpayers
on the spot and in any case within 7 days
and furnishing final replies within 30 days.
- By
redressing all complaints and grievances within
30 days.
-
By
disposing of all rectification applications
u/s 154 of Income Tax Act within 30 days.
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We
expect you to be prompt, honest and accurate.
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